Frequently Asked Questions

Standard shipping typically takes 2-4 business days. Express shipping is available for next-day delivery if ordered before 2 PM. Delivery times may vary slightly based on your exact location and public holidays.

We accept returns within 14 days of receipt. Items must be unworn, unwashed, unaltered, and have all original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

Each product page features a detailed 'Size Guide' with specific measurements for Bust, Waist, Hips, and Length. We recommend taking your measurements and comparing them to the chart. If you are between sizes, we generally suggest sizing down for a tailored fit.

Currently, PRESENCE exclusively ships within our domestic regions. We are actively working on expanding our logistics to offer worldwide shipping in the near future. Stay subscribed to our newsletter for updates.

To maintain the sharp tailoring and premium fabrics, we highly recommend dry cleaning only. Do not bleach or tumble dry. If necessary, use a cool iron or garment steamer to gently remove wrinkles.